Privacy Policy

Last Updated: May 2026

Welcome to Clubs Poker! At Clubs Poker (referred to as "we," "us," or "our"), we take your privacy and the security of your personal data incredibly seriously. This Privacy Policy is designed to help you fully understand what information we collect when you use our website, mobile application, and related services (collectively, the "Platform"), why we collect it, how we use it, and the rights you have over your own data. By accessing or playing on Clubs Poker, you acknowledge and agree to the practices outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Platform.

1. Information We Collect

To provide you with a seamless, secure, and compliant social casino experience, we must collect various types of information. This data generally falls into three main categories: information you provide directly to us, information collected automatically, and information from third-party sources.

A. Information You Provide Directly

• Account Registration Data: When you create an account, we collect your full name, email address, date of birth, residential address, and phone number. This ensures you meet our eligibility requirements (18+ and residing in a non-restricted jurisdiction).
• Verification Data (KYC): Because we operate a sweepstakes model allowing for real-world prize redemptions, we are legally required to verify your identity. This process—often known as Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance—requires you to provide government-issued photo identification (e.g., driver's license, passport), a selfie, and proof of residence (e.g., a utility bill or bank statement).
• Financial Information: If you choose to purchase Gold Coin packages or request a Sweeps Coin redemption, you will need to provide payment details. We utilize secure, third-party payment processors to handle this data. We may collect partial payment details (like the last four digits of a card) to facilitate customer support and prevent fraud.
• Customer Support Data: Any information, attachments, or correspondence you provide when reaching out to our support team is collected to resolve your inquiries effectively.

B. Information Collected Automatically

• Device and Technical Data: When you access Clubs Poker, we automatically collect information about the device you are using. This includes your IP address, browser type and version, operating system, unique device identifiers, and mobile network information.
• Gameplay and Activity Data: We monitor and store logs of your activity on the Platform. This includes the games you play, the tournaments you enter, hand histories, purchase histories, login timestamps, and your chat log activity. This data is critical for investigating potential terms of service violations (such as collusion or bot use) and ensuring fair play.
• Location Data: We collect precise and approximate location data (e.g., via IP address or GPS) to ensure you are playing from a legally permitted jurisdiction. If you block location access, you may be restricted from playing Sweeps Coins games or purchasing Gold Coins.

2. How We Use Your Information

We process your personal information for a variety of critical business and legal purposes. Primarily, we use your data to:

• Provide and Maintain the Service: To create your account, manage your virtual currency balances, facilitate gameplay, and process Gold Coin purchases and Sweeps Coin redemptions.
• Ensure Compliance and Security: To enforce our Terms and Conditions, comply with sweepstakes laws, prevent underage gaming, combat fraud, and monitor for suspicious or illegal activities. Your KYC data is strictly used to fulfill these legal and regulatory obligations.
• Improve Our Platform: To analyze user behavior, perform statistical research, troubleshoot software bugs, and develop new games or features that better serve our community.
• Communicate with You: To send you essential transactional emails (e.g., purchase receipts, password resets, account security alerts) and, provided you have opted in, to send you marketing communications regarding new promotions, tournaments, and free coin drops.

3. How We Share Your Information

Clubs Poker does not sell your personal data to third parties for their own direct marketing purposes. However, to operate the Platform effectively, we may share your information with specific trusted third parties under the following circumstances:

• Service Providers: We share data with third-party vendors who perform services on our behalf. This includes payment processors (to handle transactions), identity verification services (to process KYC documents), cloud hosting providers, and customer support software platforms. These providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
• Legal and Regulatory Authorities: We will disclose your information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, such as a subpoena, court order, or regulatory inquiry from a gaming commission or law enforcement agency. We also share data to protect the rights, property, or safety of Clubs Poker, our users, or the public.
• Business Transfers: In the event that Clubs Poker is involved in a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred as part of that business transaction. We will notify you of any change in ownership or policy regarding your personal data.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on Clubs Poker. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and analyze site traffic.

We use Essential Cookies (required for the site to function, such as maintaining security sessions), Analytical Cookies (to understand how players use our site so we can improve it), and Advertising Cookies (to deliver relevant Clubs Poker advertisements to you on other websites). You can control or disable cookies through your browser settings; however, disabling essential cookies may prevent you from using the Platform properly.

5. Data Security

The security of your personal data is a top priority. We implement robust, industry-standard administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration. This includes end-to-end TLS encryption for all data transmissions, secure firewalls, and restricted access to personal data for our employees.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for keeping your account password confidential and secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, we are required to retain certain transaction and KYC records for anti-money laundering and tax purposes for several years), resolve disputes, and enforce our legal agreements. When we no longer have a legitimate business need to process your personal data, we will securely delete or anonymize it.

7. Your Privacy Rights and Choices

Depending on your state of residence (such as California, Virginia, Colorado, or others with specific privacy laws), you may have certain rights regarding your personal information. Even if you do not reside in these states, Clubs Poker extends the following baseline rights to all our users:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct or update any inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your account and personal information. Please note that we may be legally required to retain certain data (such as financial records or ban histories) even if you request deletion.
• Opting Out of Marketing: You have the right to opt out of receiving promotional emails from us at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by adjusting your preferences in your account settings.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

8. Children's Privacy

Clubs Poker is strictly intended for an adult audience. You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Platform. We do not knowingly collect, maintain, or solicit personal information from children under the age of 18. If we learn that we have inadvertently collected personal information from a minor, we will immediately deactivate the account and delete the associated data.

9. International Data Transfers

Clubs Poker is based in the United States, and our services are directed to U.S. residents. The information we collect is stored and processed on servers located in the United States. By using our Platform, you consent to the transfer, storage, and processing of your personal data within the U.S. infrastructure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will notify you by posting a prominent notice on the Platform or sending you an email. The "Last Updated" date at the top of this policy reflects the effective date of the most recent version. Your continued use of Clubs Poker after any changes signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our dedicated privacy support team. We are here to help.

Email: [email protected]

For immediate assistance with general account inquiries, please visit our FAQ Section or contact standard customer support at [email protected].